If you’ve been in an auto accident and submit a claim to your insurance company, you should know that:

You have the right to choose a repair shop to fix your vehicle. Once you’ve informed the insurance representative that you’ve selected a repair facility, it’s illegal for them to try to influence you to take it somewhere else.
Don’t let your insurance company use these scare tactics to steer you to the shop of its choice…

• The shop you choose is not on our list
• We can’t guarantee the repairs if your vehicle is repaired at the shop you choose
• Your repairs could be delayed if you don’t use the shops on our list
• You may be responsible for additional costs if repaired at the shop you choose

You have the right to have your vehicle repaired to its pre-accident condition.
Your insurance company is required to assume all costs necessary to repair your vehicle to the way it was before it was damaged.

You have the right to have your vehicle repaired with original equipment (OE) parts.
An insurer must pay for parts of like kind and quality (OE parts of comparable age and condition) and cannot require you to accept aftermarket parts (parts not made by your vehicle manufacturer).

You should consult with the collision repair professional of your choice to determine the appropriate repair plan for your vehicle.
Collision repair professionals have the knowledge and technical expertise to know which parts, materials and repair procedures are necessary for the proper and safe repair of your vehicle. Armed with this information, you will be in a better position to make sure you receive what you’re entitled to – by law – from your insurance company.

Members of the Alliance of Automotive Service Providers, Minnesota (AASP-MN)
want you to know your rights.
AASP-MN members are professional automotive service shops committed to
responsible business practices and quality repairs.
Visit www.aaspmn.org to find an AASP-MN member near you!
*Minn. Stat. § 72A.201, Subd. 6

• If you have just been in an accident
• If you need to be towed anywhere
• If you need a jump start
• If you locked your keys in your car
• If you have a flat tire that needs to be changed
• If you have run out of gas
• If you need to get rid of vehicles that aren’t driveable sitting in your yard

Survey Sponsored by AAA Approved Auto Repair

 Dear Customer,

Please take a few minutes and visit our online Web site to let us know your thoughts about the service you just received.  Your input is key to helping us improve our service.

Please click on the link below to complete the few question survey:

Thank You in advance for completing our satisfaction survey.  We hope you will turn to us for your future automotive needs!

Download a vCard file for Outlook and put us into your contacts.
This is only for Outlook, not Outlook Express.

DAVE SORENSON

Dave has 32 years experience in the auto body industry wearing many hats along his way. From doing body work and paint to managing shops that have had 5 to 13 employees all the while striving for excellent customer service and retaining quality workmanship. He holds I-CAR & ASE certifications. During which time he created long lasting relationships with a lot of major insurance companies sometimes holding training classes for new adjusters at the shop. He has also had 4 years experience as a Claim’s Specialist for a major insurance company, giving him a true advantage to handling your claim accurately and in a timely manner while restoring your vehicle to pre-accident condition.

ANNETTE SORENSON

Annette has been coming to the Crosslake area for over 35 years, making it her fulltime home for the last 6 years. Annette has been in the Retail Banking and Brokerage for the last 25+ years. The qualities and strengths she brings to the office are marketing, creating long-lasting customer relationships, serving the clientele and exceeding their expectations while managing the office functions. Her main focus in the body shop will be handling all the hand car washes and detailing. The community will benefit by seeing her volunteer in various areas to give back to those supporting her efforts.

Stop in sometime… Annette always has a smile waiting to greet you.

Why come to us?

• Service above expectations
• Calls returned the same day
• Nice & clean environment
• Timely & quality repairs
• We work around your schedule
• Pickup & delivery upon request
• Work directly with your insurance company
• Communication throughout process
• Lifetime Warranty on workmanship (except rust repairs)
• Rental cars available
• We give back to the community

Commitment to the Environment

Everyone can make a difference in protecting the environment. At Crosslake Auto Body, our body shop is committed to recycle, reuse and dispose of waste in the most environmentally sound ways. Last year alone, we reduced our hazardous waste and air emissions to that of a very small generator.

All of our employees are actively involved in Going Green and continually find new ways to minimize the waste we produce, including:

• Recycling scrap metal, nuts, bolts and related materials.
• Recycling/reusing paint solvents, paper, cardboard and other business waste.
• Recyling/reusing oil waste for heat.
• Conservatively using heat and electricity by upgrading to more energy efficient equipment.

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